Managed Services
We keep it running, secure and improving, long after launch.
The promise
Launch is the start of the work, not the end. We look after applications, infrastructure and security as an ongoing partner: monitoring around the clock, fixing issues before users notice, applying updates and patches, and shipping steady improvements on a predictable monthly plan.
What we do
Managed Services, in practice.
- 01
Application support
Bug fixes, minor enhancements and dependency updates on an agreed service level.
- 02
Infrastructure management
Servers, cloud accounts, databases and backups looked after and patched.
- 03
24/7 monitoring
Uptime, performance and error monitoring with on-call escalation.
- 04
Security maintenance
Patching, certificate renewals, access reviews and periodic scans.
- 05
Help desk
A single point of contact for your team, with ticket tracking and reporting.
- 06
Continuous improvement
A monthly allowance for performance, UX and feature work.
What you get
- Service-level agreement
- Monitoring & alerting setup
- Monthly health and uptime report
- Patch and backup schedule
- Ticketing & escalation process
- Quarterly roadmap review
Who it suits
- Businesses without an in-house tech team
- Products whose original developers have moved on
- Companies that want one accountable partner
The tools behind it
- Linux
- Ubuntu
- AWS
- Microsoft Azure
- Google Cloud
- Cloudflare
- Docker
- Kubernetes
- NGINX
- Grafana
- Prometheus
- Datadog
- New Relic
- Sentry
- PagerDuty
- Uptime Kuma
- Let's Encrypt
- Jira
- Slack
